RETURN & EXCHANGE.

Work gear select has 14 days return policy, to create a new return, by calling us mob  0433315516, and request a prepaid return label.

This will cost between $ 16.90 to $ 25.00, for Items that you purchased, which when we ship to you by Australia Post or other couriers, such as fast way.

 TNT, a copy of the cost will provide to you, as per the original shipping cost to us, that we ship out to you,

This charge is incurred only if you chose the wrong style or wrong size or wrong color when you purchased from our website,

If we have shipped out the Item with the incorrect style or color and size, if the mistake was made  by us, we will, 

Pay for goods to be returned at our cost to our warehouse.

To complete your return please follow the following steps:

1. Print the returns form or use the one included with your delivery and include it in the box. 

2. Ensure your item for return is in its original box which is packed back into a satchel to protect the box and item on its return
3. Print and attach the pre-paid label onto the satchel
4. Drop the parcel off at your nearest Australia Post office
5. Keep an eye on your e-mails for return updates.

Important 

Please ensure your item for return is in its original box or be sure that the original tags on the clothing have not been removed from your clothing. Your return will also only be accepted if you place your return back into the reusable satchel your item arrived in or any packaging, for example, wrapping paper or newspaper. Ensure that your return label is then placed onto the packaging and not directly onto the shoebox. This is an important step as we need to re-sell the style you are returning. If you do not complete this step, we are unable to accept and process your return.

If you paid by Pay Pal, they offer a  partial refund of the return cost. For instructions on how to take advantage, 

Your parcel will take up to 4 to 5 days to be delivered back to our warehouse. If you have completed each of the above steps your return will be processed, dispatched, or refunded if requested on the same day it is received here in the warehouse.

1, If items or products, which are unworn or unused are in good original condition. 

2, if the Item or products, in your order was made mistake by you, we will charge restocking fees at 10% of your original purchasing goods.

3, When goods or products are returned completed to our warehouse. we will refund and return your payment within 24 hours business work day.

HAVE ANY FURTHER QUESTIONS?:

Please email us at, workgear7@gmail.com, 

international returns (excluding NZ):
All postage and handling costs will be incurred by the customer. If you return your item for a change of size, you must pay for the re-postage of your new item. The re-postage cost will be the same as what you originally paid and can be found on your invoice. If you are returning your item for a refund, please know you will be refunded the cost of your item only, excluding any postage originally paid. 

CLAIMS FOR MANUFACTURER FAULTS

All of the footwear we sell is new to stock and covered by the manufactures 6-month warranty. If you find yourself in the unfortunate situation of needing to make a claim for a quality issue please follow these steps;

1. Check your item is still within its warranty time frame of 6 months. 
2. Contact our warranty department via email: workgear7@gmail.com, with your order number, a description, and 2 clear images of the fault. If any further information or images are required, we will let you know via email reply.
3. We will confirm we have received your email and advise you of the outcome. In some cases, we will forward the images to the manufacturer for their advice. 

If the manufacturer agrees that your boot contains a manufacturing fault, we will issue you with a new pair straight away at our cost and provide you with a returns label which is pre-paid to return your faulty footwear. 

In some cases, the boot will be required to be returned for further inspection before a decision can be made. Our returns department will advise you if this is required. Under no circumstances will we replace a faulty item with a size change.